For years, innovation in cardiology has been measured in technological advances, new treatments or better diagnostic tools. But there is another change underway, quieter and perhaps more profound: how people are cared for.
The Cardiology Service of the Ramón y Cajal University Hospital in Madrid has become the first in Spain to receive the Humans Certification, a recognition that focuses on more humane, close and focused care on the patient and their environment.
Behind this milestone is a pioneering programme promoted by the Humans Foundation, with the exclusive sponsorship of Ferrer. Its objective is clear: to objectively measure the degree of humanization in cardiology services and to offer a seal that promotes continuous improvement.
To this end, more than 100 indicators that go beyond clinical treatment are evaluated: patient experience, care coordination, support for healthcare professionals or the quality of the facilities. Elements that are not always seen, but that have a direct impact on how health care is experienced.
The Ramón y Cajal Hospital has been the first to be part of this pilot program, which will be extended to 30 cardiology services in hospitals throughout Spain, with the aim of continuing to grow.
This initiative reflects a concrete way of putting Ferrer's purpose into practice: to use the business to fight for social justice, in this case contributing to a more humane, empathetic and sustainable healthcare system.
